Refund Policy
This Refund Policy explains the terms under which Technofied Technologies ("Technofied", "we", "us", or "our") handles refund and cancellation requests from Clients.
By engaging our services, you agree to the terms of this Refund Policy.
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1. OUR SERVICE MODEL
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Technofied provides ongoing offshore IT support services to managed service
providers (MSPs) on a subscription basis, billed monthly. Because our services
involve the ongoing deployment of dedicated offshore personnel, tools, and
operational infrastructure on behalf of each Client, our refund terms reflect
the nature of this service model.
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2. MONTHLY SERVICE FEES
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2.1 No Refunds on Delivered Services
All monthly service fees are non-refundable once the billing period has begun.
This applies because Technofied begins allocating staff, tools, and operational
resources to your account from the first day of each billing period.
2.2 Prepaid Services
If the Client has prepaid for services beyond the current billing period and
subsequently terminates in accordance with the cancellation terms below,
Technofied will refund any prepaid amounts for future billing periods that
have not yet commenced, minus any applicable setup or onboarding fees.
2.3 Partial Month
Services cancelled mid-month will not receive a prorated refund for the
remainder of that billing period. The cancellation will take effect at the
end of the current billing period following the required notice period.
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3. CANCELLATION POLICY
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3.1 Notice Period
Clients may cancel their services at any time by providing thirty (30) days’
written notice to Technofied. Notice must be submitted in writing to
the contact details listed in Section 7 of this policy.
3.2 During the Notice Period
Technofied will continue to deliver the full agreed scope of services throughout
the thirty (30) day notice period. The Client remains responsible for payment
of all fees due during the notice period.
3.3 Early Termination
If a fixed-term Service Agreement is in place and the Client terminates before
the agreed term end date, early termination fees may apply as specified in that
Service Agreement. Please refer to your Service Agreement for details.
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4. SETUP AND ONBOARDING FEES
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Setup and onboarding fees, where applicable, are non-refundable once onboarding
has commenced. These fees cover the cost of configuring tools, provisioning
access, training assigned technicians, and integrating into the Client’s
systems — all of which represent costs incurred by Technofied from the outset
of the engagement.
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5. EXCEPTIONS — WHEN REFUNDS MAY BE ISSUED
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Technofied will consider refund requests in the following exceptional
circumstances:
5.1 Service Not Delivered
If Technofied fails to commence agreed services within the confirmed start
date through no fault of the Client, the Client may request a full refund of
any fees paid for the period during which services were not delivered.
5.2 Billing Error
If an incorrect amount has been charged due to a billing error on
Technofied’s part, the Client will receive a full refund or credit for the
overcharged amount within fourteen (14) business days of the error being
confirmed.
5.3 Material Breach by Technofied
If Technofied materially breaches its service obligations and fails to remedy
the breach within fourteen (14) days of written notice from the Client,
the Client may request a prorated refund for the period during which services
were not delivered to the agreed standard. This will be assessed on a
case-by-case basis.
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6. HOW TO REQUEST A REFUND
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To submit a refund or cancellation request:
Step 1: Contact us in writing using the details in Section 7 below.
Step 2: Include the following information in your request:
– Your company name and account details
– The service(s) the request relates to
– The reason for the refund or cancellation request
– The billing period(s) in question
Step 3: Technofied will acknowledge your request within two (2) business
days and respond with a decision within seven (7) business days.
Step 4: Approved refunds will be processed to the original payment method
within fourteen (14) business days of approval.
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7. CONTACT INFORMATION
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For all refund and cancellation requests, or questions about this policy:
Technofied Technologies
Phone: +1 (214) 301-5486
Website: https://technofied.net/contact/
Email:
Address: sales@technofied.net
We aim to respond to all refund enquiries within two (2) business days.
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8. CHANGES TO THIS POLICY
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Technofied reserves the right to update this Refund Policy at any time.
Material changes will be communicated to active Clients with a minimum of
thirty (30) days’ written notice. The most current version of this policy
will always be available at https://technofied.net/refund-policy/
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